Refund Policy

1. Subscription Fees

The Services may be offered under monthly, annual, or other subscription plans.

The applicable price, billing frequency, usage limits, and subscription terms will be displayed before purchase.

Unless otherwise stated, subscription fees are charged in advance.

2. Free Trials

If we offer a free trial, the specific trial period and applicable terms will be displayed when you register.

Unless otherwise stated:

• No subscription fee is charged during the free trial
• Certain features or usage limits may apply
• We may require valid payment information before starting a trial
• The subscription may automatically convert to a paid subscription after the trial period if you do not cancel before the trial ends

If a trial converts to a paid subscription, the applicable recurring price will be disclosed before the purchase.

3. Automatic Renewal

Paid subscriptions may automatically renew unless cancelled before the next billing date.

At renewal, the payment method associated with your account may be charged the applicable subscription fee.

You are responsible for reviewing the renewal date and cancelling before renewal if you do not wish to continue.

We aim to make cancellation reasonably accessible and clear.

4. Cancellation

You may cancel your subscription through the cancellation mechanism provided in your account or by contacting:

Billing Email: billing@houseraicore.online

Unless otherwise stated, cancellation:

• Stops future automatic renewals
• Does not automatically refund the current billing period
• Allows continued access until the end of the paid subscription period
• Does not eliminate payment obligations already incurred

5. Standard Refund Policy

Unless a specific subscription plan states otherwise, subscription fees are generally non-refundable after the applicable billing period begins.

However, we may provide refunds in the following circumstances:

• Duplicate charges
• Billing errors caused by us
• Unauthorized charges that are confirmed after investigation
• Substantial technical problems caused by us that prevent reasonable use of the paid Services
• Accidental renewal where a refund is requested promptly after the renewal charge
• Other circumstances that we determine warrant a refund

Refund decisions are made reasonably and in accordance with applicable law.

6. Refund Requests

To request a refund, contact:

Billing Email: billing@houseraicore.online

Please provide:

• Account email address
• Transaction or invoice number
• Date of charge
• Subscription plan
• Reason for the refund request

We may request additional information reasonably necessary to verify the transaction.

7. Accidental Renewal

If you were charged because a subscription automatically renewed and you did not intend to continue the subscription, contact us promptly after the charge.

We may, at our discretion, provide a refund if:

• The request is submitted shortly after the renewal
• The Services have not been materially used during the renewed billing period
• There is no history of repeated refund requests or abuse

Cancellation should prevent future renewals but does not necessarily create a right to a refund for a completed billing period.

8. Duplicate Charges

If you believe you have been charged more than once for the same subscription period, please contact us.

After verifying the duplicate transaction, we will generally refund the duplicate amount.

9. Failed Payments

If a payment fails, we may:

• Retry the payment
• Notify you
• Temporarily restrict paid features
• Suspend the account

You remain responsible for applicable unpaid fees.

10. Service Problems

If a material technical problem prevents you from reasonably accessing the Services, please contact our support team.

We may attempt to:

1. Investigate the issue
2. Restore the affected functionality
3. Provide a workaround
4. Extend your subscription
5. Issue an appropriate partial or full refund where warranted

Refund eligibility will depend on the severity and duration of the issue and the circumstances involved.

11. Change of Mind

Except where required by applicable law or expressly stated otherwise, we do not provide refunds solely because a customer changes their mind after purchasing a subscription.

We encourage customers to review available plans, features, limitations, and pricing before purchasing.

12. Downgrades

If you downgrade your subscription, the change will generally take effect at the beginning of the next billing period unless otherwise stated.

Unless required by law, downgrading a subscription does not automatically result in a refund or credit for unused time on the previous plan.

13. Upgrades

If you upgrade your subscription, the additional amount may be charged immediately or calculated on a prorated basis, depending on the billing system and subscription plan.

The applicable pricing will be presented during the upgrade process.

14. Taxes

Refunds generally include the applicable refunded subscription amount and, where required by applicable law, associated taxes.

Tax treatment may vary depending on jurisdiction and payment method.

15. Payment Processor

Payments may be processed through third-party payment providers.

Refunds may be issued through the original payment method where technically possible.

The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

16. Chargebacks

Before initiating a chargeback, we encourage customers to contact us so that we can investigate and resolve billing issues.

Nothing in this section limits any rights that cannot legally be waived.

We may provide relevant transaction records to payment processors or financial institutions when responding to legitimate payment disputes.

17. Abuse of Refunds

We reserve the right to restrict or refuse refunds where there is reasonable evidence of:

• Fraudulent activity
• Repeated abuse of refund policies
• Intentional misuse of trials
• Repeated creation of accounts to obtain promotional benefits
• Unauthorized resale
• Payment fraud
• Other abuse of the Services

This provision does not limit mandatory consumer rights under applicable law.

18. Refund Processing Time

Once a refund is approved, we will generally initiate the refund within a reasonable processing period.

The actual time for funds to appear may depend on:

• The payment processor
• Card issuer
• Bank
• Payment method
• Applicable banking procedures

19. Enterprise Customers

Enterprise customers may be subject to separate commercial agreements, order forms, or negotiated refund terms.

If a written enterprise agreement contains refund provisions that conflict with this Refund Policy, the written enterprise agreement will control.

20. Changes to This Refund Policy

We may update this Refund Policy from time to time.

The updated version will be posted on our website and will include an updated effective date.

Changes will not retroactively eliminate refund rights that are required by applicable law.

21. Contact Us

For billing or refund questions, contact: